Shipping & Delivery

1. Order Processing

Orders are normally delivered within 5 business days. Orders placed on weekends or UAE public holidays will be processed on the next business day and delivered within 5 business days, after being processed. During promotional periods, holidays, Ramadan, product launches or periods of unusually high demand, processing may take longer. Where a significant delay is expected, we will make reasonable efforts to keep you informed.

2. Delivery Times

Estimated delivery times are:

These are estimated delivery times only and are not guaranteed. Delivery may be affected by the delivery address, public holidays, weather conditions, courier operations and other circumstances outside our reasonable control. The estimated delivery date applicable to your order will be shown at checkout whenever available.

3. Shipping Charges

Shipping charges are calculated according to the delivery destination, order value and applicable delivery service. Standard delivery is AED 50, with delivery within 1–5 business days; see Section 2, Delivery Times. Orders with a value over AED 350 will receive free delivery across the UAE. The applicable shipping fee will be displayed clearly at checkout before you complete your purchase. From time to time, we may offer complimentary delivery promotions or free-shipping thresholds. Such offers are subject to their individual terms and conditions.

4. GCC & International Orders

For deliveries outside the UAE, the recipient may be responsible for customs duties, import taxes, clearance charges or other fees imposed by the destination country, unless expressly stated otherwise at checkout. Such charges are determined by the relevant authorities in the destination country and are outside our control. Customers are responsible for ensuring that the products ordered may legally be imported into the destination country. We reserve the right to cancel or decline an order where delivery is prohibited, restricted or impractical under applicable laws, regulations or courier requirements.

5. Delivery Address

Please ensure that your delivery address, telephone number and other contact details are complete and accurate. We cannot be held responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer. Our team may contact you by telephone, WhatsApp or email to arrange delivery or obtain additional information where necessary.

6. Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted or the courier is unable to contact the recipient, the courier may make additional delivery attempts or arrange an alternative delivery time. Additional charges may apply where a parcel must be redelivered due to information or circumstances attributable to the customer.

7. Damaged Parcels

We take great care when preparing and packaging your order. If your parcel appears visibly damaged at the time of delivery, please photograph the packaging before opening it and contact us within 24 hours of delivery. If the contents are damaged, please retain the original packaging and provide photographs of the parcel, packaging and affected products. This will help us investigate the matter with the courier and arrange an appropriate resolution.

8. Missing or Incorrect Items

If an item is missing, incorrect or does not correspond to your order, please contact us at info@ronnefeldt.ae within 24 hours of delivery, with your order number and photographs where relevant. We will investigate the issue and, where the claim is verified, arrange an appropriate remedy such as replacement, refund or other resolution in accordance with applicable law.

9. Delays Beyond Our Control

Ronnefeldt.ae is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural events, public emergencies, customs delays, government restrictions, courier disruptions, strikes, technical failures or other force majeure events. We will nevertheless make reasonable efforts to assist you and provide available information regarding the status of your order.