Ronnefeldt combines over 2 centuries of history with premium quality, carefully selected teas, expert craftsmanship, and a strong commitment to sustainability—creating an exceptional tea experience you can trust.

For the best possible quality, store tea in a cool, dry place away from direct sunlight, heat, moisture and strong odours. Keep the packaging properly closed after opening.

Tea products carry the relevant date or shelf-life information required for the product.

For the best flavour and aroma, we recommend following the storage instructions on the packaging.

Caffeine content varies according to the type of tea. Black, green, white and oolong teas naturally contain caffeine, while some herbal and fruit infusions are naturally caffeine-free.

Please refer to the individual product description or packaging for product-specific information.

No. Ronnefeldt offers different formats, including loose-leaf teas and tea bags, such as Tea-Caddy, LeafCup and Teavelope, depending on the collection. The available format is indicated on each product page.

This depends on the individual product and its ingredients. Please check the product description or contact us if you require information about a particular tea.

Absolutely. If you are unsure which tea is right for you, contact our team at info@ronnefeldt.ae and tell us what flavours or style of tea you prefer. We will be happy to recommend suitable options.

No, you can place an order without creating an account. Creating an account can make future purchases faster and allows you to manage your orders and saved information.

Simply select the products you would like to purchase, add them to your shopping bag, proceed to checkout and enter your delivery and payment information. You will receive an order confirmation once your order has been successfully placed.

Please contact us within 1 hour of placing the order at info@ronnefeldt.ae. We will do our best to accommodate changes before the order is processed or dispatched, but changes cannot always be guaranteed.

You may request cancellation within 1 hour of placing the order, before your order has been dispatched. Once an order has entered the dispatch process, cancellation may no longer be possible, and the request may need to be handled under our Returns & Refunds Policy.

Ronnefeldt.ae currently delivers within the UAE. Available destinations may vary and will be confirmed during checkout.

As a general guide:

• UAE: 1–5 business days

Delivery estimates may vary depending on the destination, courier, customs procedures, public holidays and other circumstances.

Delivery charges depend on your destination and order value. The applicable shipping cost will be displayed at checkout before you complete your order.

We may offer free delivery above certain order values or during promotional campaigns. The applicable free-delivery threshold, if any, will be shown at checkout.

Our team will contact you by telephone, WhatsApp or email to keep you posted on the scheduled delivery date and time.

The delivery team may contact you to arrange another delivery attempt or delivery time.

Please make sure your telephone number and delivery address are accurate when placing your order.

Opened tea and other consumable products generally cannot be returned for hygiene, freshness and quality reasons. Unopened products may be eligible for return subject to our Returns & Refunds Policy and applicable law.

Please contact us within 24 hours of delivery, with your order number and photographs of the item received. We will investigate and arrange an appropriate solution if the error is confirmed.

Please photograph the outer packaging and the damaged product and contact us within 24 hours of delivery. Please keep the original packaging until the issue has been resolved.

Please contact us within 24 hours of delivery so that we can investigate the matter quickly with our fulfilment and courier partners. This recommended notification period does not limit any mandatory consumer rights available under applicable law.

Approved refunds are normally issued to the original payment method. The time taken for the refund to appear in your account depends on your bank, card issuer or payment provider.

Available payment methods are displayed at checkout and may include major credit and debit cards and other electronic payment methods.

Payments are processed through authorised payment providers using appropriate security measures. We do not intentionally store complete payment-card details on our own systems.

Yes. An order confirmation and/or invoice will be provided in accordance with the applicable requirements. UAE e-commerce rules require online businesses to provide customers with clear transaction information and digital invoices.

Email: info@ronnefeldt.ae
Phone / WhatsApp: +971 50 100 9027
Business hours: Monday – Friday from 8am – 5pm, UAE time

We aim to respond to customer enquiries within one business day.

Ronnefeldt.ae is operated by Entropy FFAAVC General Trading – L.L.C – S.P.C, the authorised distributor/operator for Ronnefeldt products in the relevant GCC markets.

Address: Mina Tower - Al Meena St., Abu Dhabi, United Arab Emirates

Please contact us at info@ronnefeldt.ae. Our team will be happy to assist you.