1. About Us

Ronnefeldt.ae is operated by:

For the purposes of these Terms & Conditions, “Ronnefeldt.ae”, “we”, “us” and “our” refer to the operator of the website.

“You”, “your” and “customer” refer to any person accessing the website or purchasing products through Ronnefeldt.ae.

2. Use of the Website

You may use Ronnefeldt.ae for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose;
• Interfere with the operation or security of the website;
• Attempt to gain unauthorised access to any part of the website or its systems;
• Introduce malicious code, viruses or other harmful material;
• Use automated systems to access or collect website content without our permission;
• Copy, reproduce, modify or commercially exploit website content without our written permission; or
• Use the website in a way that could damage, disable, overburden or impair the website or interfere with other users’ access to it.

We reserve the right to suspend or restrict access to the website where reasonably necessary to protect the website, our business, our customers or our legal rights.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability and other information displayed on Ronnefeldt.ae are accurate and up to date.

However:

• Product photographs are provided for illustrative purposes and colours or packaging may vary slightly;
• Packaging, labelling or presentation may change from time to time;
• Product availability may change without notice;
• Product descriptions may be updated where necessary; and
• Minor differences between website information and the physical product may occur where they do not materially affect the product.

Where information is required by applicable law, we will provide the relevant information to customers. Tea and other products should be stored in accordance with the instructions provided on the product packaging.

Customers are responsible for reviewing product descriptions, ingredients, allergen information and other relevant product information before purchasing where applicable. If you require information about a particular product, please contact us before placing your order.

4. Product Availability

All products are subject to availability. Adding a product to your shopping bag does not guarantee that the product will remain available until checkout or payment.

If a product becomes unavailable after an order has been placed, we will contact you where reasonably possible and may offer an alternative solution, including replacement, cancellation or refund as appropriate. If we are unable to fulfil an order or part of an order after payment has been received, we will refund the amount paid for the affected product or order through the applicable payment method, subject to applicable law and payment-provider procedures.

5. Prices

All prices displayed on Ronnefeldt.ae are stated in United Arab Emirates Dirhams (AED), unless otherwise indicated. Applicable taxes, delivery charges and other charges will be displayed at checkout where applicable. We take reasonable care to ensure that prices displayed on the website are accurate. However, if a clear pricing or technical error occurs, we reserve the right to correct the error. If an order has been placed at an obviously incorrect price due to a technical or clerical error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order. Any cancellation or refund will be handled in accordance with applicable law.

6. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, free delivery offers, gifts or other promotional benefits.

Promotions may be subject to additional terms, including:

• Specified validity periods;
• Minimum order values;
• Product or collection exclusions;
• One-time-use restrictions;
• Customer or account limitations; or
• Other conditions stated at the time of the promotion.

Promotional offers cannot normally be combined unless expressly stated otherwise.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights that have already arisen from a completed transaction.

7. Placing an Order

To place an order, you must provide the information required during checkout, including appropriate delivery and contact information. Before completing your purchase, you should review:

• The products selected;
• Quantities;
• Delivery address;
• Contact information;
• Delivery charges;
• Applicable taxes or other charges; and
• Total order value.

By submitting an order, you are making a request to purchase the selected products on the terms displayed at checkout. An automated order confirmation does not necessarily mean that the order has been finally accepted by us.

We may decline or cancel an order where, for example:

• A product is unavailable;
• There is an obvious pricing or product-information error;
• Payment cannot be authorised or completed;
• The delivery address cannot reasonably be serviced;
• We suspect fraud or misuse;
• The transaction would breach applicable law or regulatory requirements; or
• Fulfilment is otherwise impossible or impractical.

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with applicable law.

8. Order Confirmation and Contract Formation

After placing an order, you will normally receive an order confirmation by email or another electronic communication. The contract for the purchase of products will be formed in accordance with the ordering and acceptance process applicable to the website and the information provided to you during checkout. We may communicate with you by email, telephone or WhatsApp regarding your order, delivery or other matters necessary to fulfil the transaction. You are responsible for ensuring that the contact information provided to us is accurate and accessible.

9. Payment

Payment must be completed using one of the payment methods made available at checkout. Available payment methods may include credit cards, debit cards and other electronic payment methods supported by our payment providers. Payments are processed through authorised payment-service providers. We do not intentionally store complete payment-card details on our own systems where payment processing is handled directly by the relevant payment provider. By submitting payment information, you confirm that you are authorised to use the relevant payment method. If payment is declined, reversed or otherwise unsuccessful, we may suspend or cancel the order until valid payment has been received.

10. Delivery

Delivery is currently available within the UAE, subject to the delivery options displayed at checkout. Estimated UAE delivery is generally 1–5 business days, following order processing. Orders are normally delivered within 5 business days. Orders placed on weekends or UAE public holidays will normally be processed on the next business day and delivered within 5 business days, after being processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather, access restrictions, incorrect address information or circumstances beyond our reasonable control. Our full delivery terms are set out in our Shipping & Delivery Policy.

11. Shipping Charges

Standard UAE delivery is currently AED 50. Orders with a value above AED 350 qualify for free delivery across the UAE, subject to the applicable terms of the offer and any exclusions displayed at checkout. The applicable delivery charge will be displayed before you complete your purchase. We may change delivery charges or introduce promotional delivery offers from time to time.

12. Delivery Address

You are responsible for providing a complete and accurate delivery address and valid contact details. We are not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by you. Our delivery partners or customer-service team may contact you by telephone, WhatsApp or email to arrange delivery or obtain additional information.

13. Cancellation

You may request cancellation of an order by contacting us within 1 hour of placing the order. We will make reasonable efforts to cancel the order before processing or dispatch. However, cancellation cannot be guaranteed once order preparation or dispatch has commenced. Once an order has been dispatched, cancellation requests will normally be handled under our Returns & Refunds Policy.

Nothing in this section limits any mandatory cancellation or consumer rights provided by applicable law.

14. Returns, Refunds and Defective Products

Our Returns & Refunds Policy forms part of these Terms & Conditions. Because tea and other consumable products are subject to freshness, hygiene and storage considerations, opened consumable products generally cannot be returned except where required by applicable law or where the product is defective, damaged, incorrect or otherwise subject to a mandatory remedy. Nothing in our Returns & Refunds Policy or these Terms & Conditions limits mandatory consumer rights under applicable UAE law. For full details, please refer to our Returns & Refunds Policy.

15. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us within 24 hours of delivery.

Where possible, please provide:

• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the packaging; and
• Any other information reasonably required to investigate the issue.

We may request that the affected product and packaging be retained or returned for inspection. Where an issue is verified, we will provide an appropriate remedy in accordance with applicable law and our Returns & Refunds Policy.

16. Customer Responsibilities

When purchasing products from Ronnefeldt.ae, you are responsible for:

• Providing accurate ordering and delivery information;
• Ensuring that products are suitable for your intended use;
• Following product storage and usage instructions;
• Ensuring that any person receiving the products on your behalf can accept delivery; and
• Complying with applicable laws and regulations.

You should not consume a product if its packaging appears compromised or if there are reasonable grounds to believe that the product is unsafe. Please contact us if you have concerns regarding a product.

17. Intellectual Property

Unless otherwise stated, all content on Ronnefeldt.ae, including text, photographs, graphics, logos, product images, designs, page layouts, icons, videos and other materials, is owned by or licensed to us or the relevant rights holder. You may access and use website content for personal, non-commercial purposes in connection with using the website and purchasing our products. You may not reproduce, distribute, modify, publish, transmit, sell, licence or commercially exploit our website content without prior written permission, except where permitted by applicable law. The Ronnefeldt name, logos and related brand materials are subject to the rights of their respective owners and may not be used without appropriate authorisation.

18. Third-Party Services and Links

Ronnefeldt.ae may use third-party services, including payment providers, delivery companies, analytics services and other technology providers. Third-party services may be subject to their own terms and privacy policies. Our website may also contain links to third-party websites. We are not responsible for the content, availability, security or privacy practices of third-party websites.

19. Website Availability and Accuracy

We aim to keep Ronnefeldt.ae available and operating correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues or circumstances beyond our reasonable control. We may modify, suspend or discontinue any part of the website where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products where such loss could not reasonably have been foreseen.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable UAE law. Nothing in these Terms & Conditions affects mandatory consumer rights or remedies available under applicable law.

21. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control. Such circumstances may include, without limitation:

• Severe weather;
• Natural disasters;
• Public emergencies;
• Government restrictions;
• Customs or regulatory delays;
• Courier or logistics disruptions;
• Strikes or industrial disputes;
• Power or telecommunications failures;
• Cybersecurity incidents;
• Technical failures; or
• Other events that could not reasonably have been prevented or controlled.

Where reasonably possible, we will take appropriate steps to minimise the impact and resume performance.

22. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using Ronnefeldt.ae, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable UAE data-protection legislation.

23. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, technology or applicable legal requirements.

The updated version will be published on Ronnefeldt.ae with its revised “Last Updated” date. Changes will not retrospectively affect rights or obligations arising from orders already completed or accepted, except where permitted or required by applicable law.

24. Governing Law

These Terms & Conditions and any dispute arising from or relating to the use of Ronnefeldt.ae or the purchase of products shall be governed by the laws applicable in the United Arab Emirates, subject to any mandatory consumer-protection rights that apply to the customer. Nothing in these Terms & Conditions prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

25. Disputes and Consumer Rights

We encourage customers to contact us first so that we can attempt to resolve any complaint or dispute promptly and amicably. If you have a complaint concerning an order, product or service, please contact:

Nothing in these Terms & Conditions prevents a customer from exercising rights available through applicable UAE consumer-protection authorities or other competent authorities.

26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted. The remaining provisions will continue to apply to the extent permitted by law.

27. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any additional terms expressly presented to you during checkout or in connection with a particular promotion or product, form the terms governing your use of Ronnefeldt.ae and purchases made through the website.

Where a specific promotion, product or service has additional terms, those terms will apply to the extent they expressly address the relevant matter.